Insurance Claims Help in Hinesville, GA

Step by step

1. Mitigate. Policies typically require you to prevent further damage — stopping water and starting drying promptly is part of that.
2. Document. Photos and video of every affected room, the source, and damaged items, before anything is removed.
3. Report the claim to your insurer and write down the claim number and adjuster's name.
4. Keep removed items (or photos and samples) until the adjuster says otherwise.
5. Save receipts for hotel stays, meals and emergency supplies — 'additional living expenses' may be covered.
6. Get the provider's documentation: moisture logs, drying records and an itemized estimate.

Coverage basics (general information, not advice)

• Usually covered: sudden and accidental water, such as a burst pipe or failed water heater.
• Often excluded: long-term leaks, rising floodwater (needs flood insurance), and sewer backup without an endorsement.
• Renters: your landlord's policy covers the building; your renters policy covers your belongings.

Military families

Service members with household goods damaged in on-post housing should contact the housing office and may have claim options through the installation's legal/claims office. Renters insurance is still strongly recommended.

This page is general information only. Read your policy and talk to your agent or a licensed public adjuster for advice about your claim.